Week 2 Chapter 3/4

 In chapter three, I learned about RPA or Robotic Process Automation. RPA has three components, the first is software robots. These robots carry out processes with different applications like a human would, but with efficiency and faster than a human would. The next component is RPA tools and platforms. These tools make sure the robots are following the process that they are intended to. The third component is process automation, and this is actually putting the bots to work and making them perform the tasks that are needed. There are many industries that use RPA including banking, insurance, healthcare and manufacturing to name a few. One of my roommates works for State Farm and he has seen these RPA's put to use when he responding to claims. These bots are very prevalent and used more than we think. The bots work because of algorithms and rules that are put into place. These algorithms work because they come from AI or machine learning and they are able to adapt from previous data that it has received. One automation company Automation Anywhere says that it gets up to 80% of tasks done quicker. This adds up quickly and makes getting tasks done a lot easier and more efficiently. The last bit of the chapter talks about the benefits of getting an RPA certification and how it can differentiate you from other employees who don't have experience with RPA.

In chapter 4 we learn about the pros and cons of ChatGPT and RPA. One of the biggest strengths of Chat is that it is able to communicate with humans in conversation like way even though it is AI speaking and listening to prompts. Another pro of ChatGPT is that it remembers user's past conversations. This can not only help in terms of remembering past information that was learned from it, but it can adapt and give better answers because of the previous prompts and information that were given to it. One con of ChatGPT is that it can give inaccurate answers. I have a friend who is in accounting and while it is able to help with some of the number crunching it has given him wrong numbers before. It also has sensitivity in terms of how the user puts in a certain prompt. If the wording in the prompt isn't the greatest, it can give inaccurate answers as well. One pro of RPA is that it carries out task with minimal error in a way that a human could not. RPA also helps humans by letting them focus on other tasks because it is able to carry out tasks much more efficiently than a human would. The last pro is that it is able to be put into place with already existing technology. A con is that it has struggle adapting to changes and you would have to reprogram the RPA if there are changes. These bots need to be updated regularly if they want to function correctly. While there are challenges with both their uses are so beneficial for any company or individual.